- At Linen Colors, we ensure that when you purchase something on our platform, you have a memorable, hassle-free experience with value for money. However, if you do not find the product satisfactory and wish to return or exchange, our easy return and refund policy will help you do so. Returns and exchanges are applicable for certain high-value products only in case of damage during manufacturing and/or transportation.
- The following steps will give you a clear idea of the process:
- A return request has to be placed within 7 days from the date of delivery of the product, via email only or What’s App.
- In case of international shipments, return/refund/exchange is not applicable other than for damaged products, and the concern has to be reported within 3 days from the date of receipt of the order.
- Once we receive the request, we acknowledge the confirmation of the same and inquiring about your bank account details for refund purpose.
- The product will be picked up from your doorstep and the courier arrangements required for this will be our sole responsibility usually. In case we are not able to find a suitable courier partner, customer is required to dispatch the the product. A reverse courier pickup charge of Rs. 150/- will be applicable for all returns/exchange. If it is a damaged item, the return shipment charge is borne by us. However, we will need the uncut video proof of opening the package for eligibility of return.
- Once we get the product in our fulfillment center, it shall be put under quality testing.
- If the product qualifies required parameters, we shall send across another mail confirming the return and assuring refund.
- You are expected to receive the refund amount credited to your bank account within 5-7 business days.
- Exclusive Designer Sarees are ineligible for Return/Exchange/Refunds unless there is a damage during manufacturing and/or transportation.
- Conditions Under Which Return Is Infeasible ,There are certain circumstances under which Linen Colors would not accept a return. The following are the parameters that have to be met for validating a return:
- The product must be unused.
- It must not have any stain, sweat or body odour on it.
- It must not be torn or damaged.
- The price tags and/or paper tags should be unaltered.
- The product must not be washed or dry cleaned.
- Our Sarees are Handloom/Handwoven/Handcrafted, hence irregularities e.g., in weave, color are usual, and will not be considered as defect/damage. Kindly reach out to our customer care team for any further information.
- Blouses are not considered for return. Once the blouse is delivered to the customer, it is considered as the final sale involving no options of return/exchange/refund, so customers are requested to not to place any return or refund requests post a blouse purchase.
- Products purchased on any discount/offers/sale are INELIGIBLE for Return/Exchange/Refund.
- Products that are made on “Pre-Order” basis are not eligible for any return/refunds/exchanges unless the product is damaged.
- Exchange/Return for Designer Sarees worth more than ₹5000/- INR will be accepted only in the case of manufacturing defect or dispatch of incorrect item.
- Any order worth more than ₹5000/-.INR is not considered for Return/Exchange/Refund.
- Order placed for Sarees’ in exchange is ineligible for return/exchange/refund.
- No return shall be entertained if the product is purchased with customization (Fall & Pico and/or Running blouse stitched)
When Can You Cancel An Order?
Any purchase can be cancelled before the shipment process is initiated. Once the shipment process is started, the product will not be eligible for cancellation. However, you can initiate a return once it is delivered to you. If cancellation is requested before the shipment of the product, the entire amount you have paid will be returned.
The Refund Policies
Refunds will be processed only through net banking if it’s a COD order. For prepaid orders, we refund the amount only to the account from which you made the payment. We also ensure that your bank account information remains private and confidential.
The entire amount paid for any purchase shall be returned (this excludes the shipping charges, if any) within 3-4 business days after the confirmation email is sent to you.